Category Archives: TIPS

Dear User, have a good blessed Easter.  As you know, Digital Asset Exchange business is a 24 hours, 7 week business and security of user information plus funds is our No.1 priority. We want EDEX to be your preferred digital asset trading platform. Problems? you can still reach us at helpdesk@edexchange.io

IMPORTANT! Due to multiple bank holidays in our operating areas, withdrawals will be affected during that period, from 10 April to 13 April 2020 (Friday to Monday). Withdrawals will resume 14 April 2020 (Tuesday) onwards. Systems Date: 10-13 April 2020. Deposits: Normal. Users may deposit their tokens to EDEX.  Trading: Normal. Users may trade onContinue reading “EDEX Withdrawal Updates. 10 April to 13 April 2020.”

IMPORTANT! There are many security problems on old internet browsers. Evil hackers can access your accounts and steal your funds if you do not update your browsers. Please update them now. 1. Update Google Chrome.  2. Update Firefox. 3. Update Opera. Dear Users, as you know, Digital Asset Exchange business is a 24 hours, 7Continue reading “UPDATE YOUR OLD BROWSERS.”

EDEX runs a Digital Asset Exchange business that operates 24 hours, 7 days a weekand security of user information plus funds is our No.1 priority. Always remember that it is your responsibility to adopt good practices in order to protect your digital assets. You are your own bank, that comes with responsibility. Users are remindedContinue reading “D00007 WITHDRAWAL ADDRESS REMINDER”

It is advisable to install a good antivirus or firewall on your personal laptops or phones as there are many malware or computer viruses out in the wild. These dangerous software can change your BTC or ETH or XLM withdrawal addresses and those funds are irrecoverable once it has been sent out from EDEX. ReferContinue reading “D00006 PROTECT YOURSELF FROM MALWARE OR THE CLIPPER VIRUS ANDROID + IOS + (WINDOWS)”

How to withdraw digital assets from EDEX to your own digital asset wallet or another exchange. If you plan to move your digital assets out of EDEX, kindly follow the following procedures. HOW TO WITHDRAW BTC Step 1. Login to EDEX. Step 2. Click on wallet (at the top fold) Step 3. If you wantContinue reading “D00005 HOW TO WITHDRAW DIGITAL ASSETS”

We’ve had reports that some digital asset wallets cannot transfer ETH to our EDEX ETH deposit addresses due to the default lowercase characters. According to Metamask, the current version of Ethereum addresses are case-insensitive and therefore it is safe to use the ETH deposit addresses generated by EDEX. For example, address 0x6eaff3479c17b8e7a0069823dc87bab09fbf4549 is valid. For more discussionsContinue reading “D00004 TRANSFERRING ETH TO LOWERCASE ETH DEPOSIT ADDRESSES”

This is a guide to assist users in transferring EDC to EDEX Step 1. Login to EDEX Step 2. At the main dashboard, click on Wallet (at the top fold). Step 3. Click on the deposit box next to EDC. Step 4. Scan the QR Code on EDEX with your digital asset app or copyContinue reading “D00003 TRANSFERRING EDC TO EDEX”

We are seeing increased incidents of users sharing out their passwords. Please STOP! If you need tips on password management, please read here. Never send your EDEX password to anyone online or any Support Team. Do not send it to the Gmail Team, EDEX Support Team, your company IT staff, etc. Your password is likeContinue reading “DO NOT SHARE YOUR EDEX PASSWORDS”