D00004 TRANSFERRING ETH TO LOWERCASE ETH DEPOSIT ADDRESSES

We’ve had reports that some digital asset wallets cannot transfer ETH to our EDEX ETH deposit addresses due to the default lowercase characters. According to Metamask, the current version of Ethereum addresses are case-insensitive and therefore it is safe to use the ETH deposit addresses generated by EDEX. For example, address 0x6eaff3479c17b8e7a0069823dc87bab09fbf4549 is valid. For more discussionsContinue reading “D00004 TRANSFERRING ETH TO LOWERCASE ETH DEPOSIT ADDRESSES”

OFFICIAL EMAIL IS NOW helpdesk@edexchange.io

Dear Users, as you know, Digital Asset Exchange business is a 24 hours, 7 week business and security of user information plus funds is our No.1 priority. We want EDEX to be your preferred digital asset trading platform. Our hardworking engineers and management team are also seeing increased nefarious activities across our support channels and website.Continue reading “OFFICIAL EMAIL IS NOW helpdesk@edexchange.io”

CORRECT WITHDRAWAL ADDRESS FOR EDC AND ETH

Please take note that EDC and ETH addresses are unique (even though they may start with the same 0x address). Users are responsible for their own funds. Users shall ensure the correct address is used for their deposits and withdrawals. We will not be responsible for the following scenarios: Users mistakenly sends EDC balances toContinue reading “CORRECT WITHDRAWAL ADDRESS FOR EDC AND ETH”

29 JANUARY 2020 (2.20PM GMT) STELLAR (XLM) WITHDRAWAL ISSUES – NEW UPDATES

After much deliberation with our engineers and management team at https://edexchange.io and to ensure funds are secure, EDEX encourages users to withdraw XLM to a XLM address that you own (with official STELLAR wallets). We do not support direct XLM withdrawals from EDEX to Exchanges / Wallets that require a MEMO ID. You may find officialContinue reading “29 JANUARY 2020 (2.20PM GMT) STELLAR (XLM) WITHDRAWAL ISSUES – NEW UPDATES”

ETH Withdrawals to Smart Contract ETH Addresses

Currently we don’t support withdrawals (from EDEX) to external (ETH) smart contract addresses due to security reasons. We will look into this with our engineers to see how we could further provide a better experience for our users. In the meantime please withdraw to a normal Ethereum (ETH) addresses. Q: What are normal Ethereum (ETH)Continue reading “ETH Withdrawals to Smart Contract ETH Addresses”