21 OCTOBER 2020 WED. BTC WITHDRAWAL DEGRADATION

We are currently modifying the BTC withdrawal system. DO NOT withdraw BTC. Current pending BTC withdrawals will be rejected.

Please convert all your assets to ETH for easier withdrawals.

DEPOSITS: Normal.
TRADES: Normal.
WITHDRAWALS: Only BTC withdrawals are facing degradation.
ETH + XLM withdrawals are as per normal.

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users: We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices. There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes. Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility. Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

17 OCTOBER 2020 SAT. NETWORK STABILITY

Our servers and network are back to normal.

DEPOSITS: Normal.
TRADES: Normal.
WITHDRAWALS: Only BTC withdrawals are facing degradation.

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users: We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices. There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes. Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility. Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

16 OCTOBER 2020 FRIDAY. NETWORK DEGRADATION

Our server providers are having network issues. Users are advised to refrain from using EDEX at this time. We will not be responsible for your losses or error trades.

Please below for their updates.

Event Summary: Degraded Network Performance

We are currently experiencing degraded network performance in our location. Our network engineers are actively working with our upstream providers to resolve the issue as quickly as possible.

DEPOSITS: Might be degraded during this time
TRADES: Might be degraded during this time
WITHDRAWALS: Might be degraded during this time

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users: We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices. There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes. Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility. Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

15 OCTOBER 2020 THURSDAY. SCHEDULED MAINTENANCE FOR NEXT WEEK

Our server provider is having a maintenance next week Thursday, 15 October.

DO NOT login or trade during these hours! We are not responsible for lost trades or funds!

Please see the notice from our server provider:

Event Summary: Scheduled Maintenance – 2020-10-15

Event Type: Network Upgrade

We are performing system changes in the hosting location during the following scheduled maintenance window.

Start Time: 2020-10-15 01:00:00 am GMT/UTC
End Time: 2020-10-15 04:00:00 am GMT/UTC

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, server instances may be unreachable for some, or all, of the scheduled maintenance window as we perform network, firmware, or host upgrades.

DEPOSITS: Under maintenance (during the above specified date/time)
TRADES: Under maintenance (during the above specified date/time)
WITHDRAWALS: Under maintenance (during the above specified date/time)

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users: We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices. There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes. Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility. Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

8 OCTOBER 2020 THURSDAY. BTC SYSTEM ISSUES

Take note that we are facing issues with the Bitcoin (BTC) withdrawal system and we have escalated it to the Global Engineering Team. Please be patient and we apologize on the inconvenience.

TIP1: If you have pending BTC withdrawals, you can cancel it, sell your BTC for ETH and create an ETH withdrawal.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Bitcoin (BTC) withdrawals are facing degradation.

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

6 OCTOBER 2020 TUE. 1.28PM GMT EDEXCHANGE.IO IS ONLINE NOW

Take note that Edexchange.io is online now!

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Bitcoin (BTC) withdrawals are facing degradation.

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

6 OCTOBER 2020 TUE. 1.20PM – 2PM GMT WEBSITE MAINTENANCE

Take note that we are having a maintenance from 6 Oct 2020 at 120PM to 2PM. Do not login to Edexchange.io

DEPOSITS: Degradation during the maintenance
TRADES: Degradation during the maintenance
WITHDRAWALS: Degradation during the maintenance

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

15 SEPTEMBER 2020 TUE. NETWORK UPGRADE

Take note that our webhosting provider will be having a network maintenance next week.

Event Type: Network Upgrade

Start Time: 2020-09-22 01:00:00 UTC (Tuesday)

End Time: 2020-09-22 04:00:00 UTC (Tuesday)

DEPOSITS: Degradation during the maintenance
TRADES: Degradation during the maintenance
WITHDRAWALS: Degradation during the maintenance

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

17 AUGUST 2020 MON. ETH + EDC DEPOSIT AND WITHDRAWAL UPDATES

Thank you for your patience.

Our Global Engineering Team was working over the weekend and it seems the network congestion on the Ethereum (ETH) global network has subsided and decreased the impact on our operations. We will continue to monitor the ETH network situation.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Normal

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

14 AUGUST 2020 FRI- EDC DEPOSIT AND WITHDRAWAL DELAYS

Thank you for your patience.

We are currently facing issues with EDC deposits and withdrawals. Our Global Engineering Team is currently looking into this issue.

DEPOSITS: Delayed (only for EDC)
TRADES: Normal
WITHDRAWALS: Delayed
(only for EDC)

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io