12 AUGUST 2020 MON- HIKE FOR EDC DEPOSIT FEES

Thank you for your patience.

Since 27 July 2020 (about 2 weeks ago), high Ethereum gas (TX fees) have hindered the operations of many ERC-20 related projects in the Ethereum ecosystem (including DEFI) and EDEX has yet to pass the costs to users.



As of today 12 Aug 2020, ETH network gas (global network) has just went above 200 gwei and we have increased the EDC deposit fees and EDC withdrawal fees to prevent operational issues.

New EDC deposit fee: 90 EDC

New EDC withdrawal fee: 30 EDC

For the latest ETH gas fees, please refer to ETH Gas Tracker.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Normal

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

10 AUGUST 2020 MON- PERSISTENT HIGH GAS FEES FOR ETHEREUM (ETH)

Thank you for your patience.

Since 27 July 2020 (about 2 weeks ago), high Ethereum gas fees has hindered the operations of many ERC-20 related projects in the Ethereum ecosystem (including DEFI) and EDEX has yet to pass the costs to users.

We will continue to monitor the situation and if the ETH gas fees stay above 100 gwei for more than 72 hours, we might need to increase our deposit and withdrawal fees for EDC and ETH and this costs will be passed to the users.

For the latest ETH gas fees, please refer to ETH Gas Tracker.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Normal

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

31 JULY TO 2 AUG 2020 WITHDRAWAL DELAYS

Please take note that there will be no withdrawals from 31 July (Friday) to 2 Aug 2020 (Sunday).

We shall resume withdrawals on 4 Aug 2020 (onwards).

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Delayed

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

27 JULY 2020 MON- HIGH GAS FEES FOR ETHEREUM (ETH)

Thank you for your patience.

We are currently monitoring high Ethereum gas fees for possible disruptions to our operations. Please refer to ETH Gas Tracker.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS:
Normal

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

14 JULY 2020 TUESDAY – UPCOMING WEBHOSTING UPGRADES

Thank you for your patience.

Our webhosting provider is having an upgrade on 14 July 2020 Tuesday. Certain services might be affected. DO NOT login to our website during these date/times. We are not responsible for your trading errors.

Event Summary: Server Scheduled Maintenance – 2020-07-14

Event Type: Network Upgrade
Start Time: 2020-07-14 01:00:00 UTC TUESDAY
End Time: 2020-07-14 03:00:00 UTC TUESDAY

The network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment.
A device reload may be necessary and some customers may experience brief periods of latency or packet loss while routes are updated across the redundant topology.

Time Zone Planner:
https://www.timeanddate.com/worldclock/meetingdetails.html?year=2020&month=7&day=14&hour=1&min=0&sec=0&p1=48&p2=102

DEPOSITS: Will be degraded at the above date/time
TRADES: Will be degraded at the above date/time
WITHDRAWALS: Will be degraded at the above date/time

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

8 JULY 2020 UPDATES

Thank you for your patience.

Withdrawal systems will be gradually opened from 8 July 2020 at 12PM UTC in batches.

DO NOT email us for withdrawal updates as we are still busy with some IT system upgrades and checks.

Your funds are safe.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Gradually opened from 8 July 2020 Thursday at 12PM UTC

Please stay tuned as we continue to manage these issues around the clock.

Reminder:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

7 JULY 2020 UPDATES

Thank you for your patience.

Withdrawal systems are still halted until the FULL upgrade has been rolled out.

Your funds are safe.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Under maintenance

Please stay tuned as we continue to manage these issues around the clock.

Reminder:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

6 JULY 2020 IT SYSTEM UPDATES

Thank you for your patience.

We managed to upgrade some core IT systems over the weekend. Deposits and trade engine will resume service. Withdrawal systems are still halted until the upgrade is complete.

Your funds are safe.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Under maintenance

Please stay tuned as we continue to manage these issues around the clock.

Reminder:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

3 JULY 2020 FULL IT SYSTEM UPGRADES. STOP YOUR TRADES, AND DEPOSITS

Thank you for your patience.

We are planning to upgrade core IT systems over the weekend.

Please stop all your trades and deposits on the following date/times.

Start: Friday, 3 July 2020. 10PM (UTC , GMT+0)
End: Sunday, 5 July 2020, 10PM (UTC , GMT+0)

Your funds are safe.

DEPOSITS: Under maintenance
TRADES: Under maintenance
WITHDRAWALS: Under maintenance

Please stay tuned as we continue to manage these issues around the clock.

Reminder:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

27 JUNE 2020 IT SYSTEM UPGRADES AND WITHDRAWAL STOPPAGE

Thank you for your patience.

We are planning to upgrade the IT systems for the next 2 weeks.

For this week, we are concentrating on the withdrawal engines.

Your funds are safe.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Shall be stopped until further notice

Please stay tuned as we continue to manage these issues around the clock.

Reminder:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io