8 OCTOBER 2020 THURSDAY. BTC SYSTEM ISSUES

Take note that we are facing issues with the Bitcoin (BTC) withdrawal system and we have escalated it to the Global Engineering Team. Please be patient and we apologize on the inconvenience.

TIP1: If you have pending BTC withdrawals, you can cancel it, sell your BTC for ETH and create an ETH withdrawal.

DEPOSITS: Normal
TRADES: Normal
WITHDRAWALS: Bitcoin (BTC) withdrawals are facing degradation.

Please stay tuned as we continue to manage these issues around the clock.

Reminder to all users:

We will not be responsible for losses due to wrong withdrawal addresses or hacks to your own devices.

There are reports of increased malware attacks on all internet users. The viruses and malware will steal all your passwords and 2FA codes.

Reference : https://www.komando.com/security-privacy/nasty-malware-steals-banking-passwords/737608/

Users are reminded to install antivirus on their devices. Internet security is a shared responsibility.

Reference: https://notices.edexchange.io/2020/02/19/d00006-protect-yourself-from-malware-or-the-clipper-virus-android-ios-windows/

Problems? you can still reach us at helpdesk@edexchange.io

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