Update: 1 September 2020
Please take note of our EDEX deposit and withdrawal fee structure.
|Digital Asset||Deposit Fee||Withdrawal Fee|
1. Please ensure you use the correct deposit addresses on EDEX. We will not be responsible if you use the wrong addresses.
2. Warning. Do not send unsupported ERC-20 tokens to our ETH deposit addresses. They will not be recoverable.
1. Please ensure you use the correct withdrawal addresses on EDEX. We will not be responsible if you use the wrong addresses.
2. Take note of the withdrawal cut-off time and processing time:
a. Cut-Off Time. Monday – Friday and Saturday: Once a day, 4:00 PM GMT. (Saturday withdrawals will roll over to the Sunday queue and will be processed on Monday)
b. Processing Time. Monday – Saturday: Once a day, 12:00 PM GMT.
c. Saturday – Sunday: Closed.
d. Major Bank Holidays: Closed.
Example: Alice makes a withdrawal at 3:30PM GMT on Monday (before the cut-off time). Her withdrawal request will be processed on Tuesday.
Example 2: Alice makes a withdrawal at 3:30PM GMT on Saturday (before the cut-off time). Her withdrawal request will be processed on Monday.
IMPORTANT: If the withdrawal address is incorrect, please contact us at the email below. Please ensure you use the correct withdrawal addresses on EDEX. We will not be responsible if you use the wrong addresses and funds are lost.
Withdrawal period: 24 hours – 72 hours or more (depending on cut-off time, network stability and liquidity)
All information regarding your digital wallet address details are always sent through official EDEX email addresses. We will never request any private wallet details. If you receive any suspicious requests from a unknown or unauthorized email address, please contact us at: email@example.com
For more EDEX Support Information. Read here.
EDEX Trading Fees.
|Digital Asset||Trading Fees||Minimum Deposit||Minimum Withdrawal Amount|