CORRECT WITHDRAWAL ADDRESS FOR EDC AND ETH

Please take note that EDC and ETH addresses are unique (even though they may start with the same 0x address).

Users are responsible for their own funds. Users shall ensure the correct address is used for their deposits and withdrawals.

We will not be responsible for the following scenarios:

  1. Users mistakenly sends EDC balances to a wrong ETH address (on EDEX only)
  2. Users mistakenly sends ETH balances to a wrong EDC address (on EDEX) only)

All EDEX support tickets (as per above scenarios only) shall be entertained on a case by case basis as we cannot respond to all refund requests.

20% Penalty fee will be charged accordingly and this refund may take up to 60 days.

Reminder: You will lose EDC or ETH funds if it is mistakenly sent to an ETH address that is not controlled by EDEX. EDEX will not be responsible for loss of funds in above cases.

For more information, email us at helpdesk@edexchange.io

2 thoughts on “CORRECT WITHDRAWAL ADDRESS FOR EDC AND ETH

  1. On 22 August 2020, I mistakenly sends EDC balance worth 333.33 EDC to a wrong ETH address on EDEX.

    SenderAddress: 0x9d5963ba32e877871dff3e2e697283dc64066271

    I wrote to Edcoin helpdesk and here’s the response;

    RE- Hi Chinedu,
    We can refund your edc but there will be a 20% penalty fee will be charge accordingly and this refund may take up to 60 days.

    https://notices.edexchange.io/2020/01/29/correct-withdrawal-address-for-edc-and-eth/

    Do you wish to refund it?

    Chinedu RE-
    Yes ma/sir, I wish my Edcoin is refunded. You can charge me the 20% penalty, I don’t mind please. Thanks

    Like

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